Terms of Service

1. Acceptance of these terms

These Terms of Service (“Terms”) govern your access to and use of Velago, including our website, portals, and related services (the “Service”), operated by the Mental Health Initiative for South Asians (“MHISA,” “we,” “us,” or “our”).

By using the Service, you agree to these Terms and to our Privacy Policy. If your school, district, or practice has a separate written agreement with us, that agreement controls where it conflicts with these Terms.

2. Not an emergency or crisis service

Velago is not a crisis service and does not provide medical or mental health treatment. It is a coordination tool that helps schools connect students with independent, licensed providers. Referrals submitted through Velago may not be reviewed immediately.

If you or someone you know is in immediate danger, call 911. For a mental health crisis, call or text 988 to reach the 988 Suicide & Crisis Lifeline, available 24/7.

3. Who may use Velago

• School staff authorized by a participating school or district, such as social workers, counselors, and administrators.
• Providers who are licensed to practice in their jurisdiction and have been onboarded to the Velago network.
• Students and families, who may submit self-referrals and consent forms through links provided by their school.

4. Accounts and security

You are responsible for keeping your sign-in credentials confidential and for all activity under your account. Do not share your account with others. Notify us promptly at hello@velago.io if you suspect unauthorized access. We may suspend accounts to protect the security of the Service or its users.

5. User responsibilities

Schools and school staff

• Ensure you have the authority, and any required notices or consents, to upload and share student information through the Service.
• Keep student information accurate and up to date.
• Continue to follow your school's crisis, safety, and mandated-reporting procedures. Velago does not replace them.

Providers

• Maintain active licensure and the credentials represented in your profile.
• Use student information only to evaluate and provide care, consistent with HIPAA, state law, and professional ethics.
• Exercise independent clinical judgment. You are solely responsible for the care you provide.

6. Acceptable use

You agree not to:

• Access records you are not authorized to view, or try to bypass access controls.
• Upload false, misleading, or unlawfully obtained information.
• Use the Service to harass, discriminate against, or harm anyone.
• Copy, scrape, reverse engineer, or interfere with the Service or its infrastructure.
• Use the Service for any purpose other than coordinating student wellness care.

7. AI-assisted features

Some features use automated tools to summarize information and suggest provider matches. These suggestions may be incomplete or inaccurate and are offered only to support, not replace, the professional judgment of counselors and providers. You are responsible for reviewing any suggestion before acting on it.

8. Intellectual property

The Service, including its software, design, and content (excluding data you submit), is owned by MHISA and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service for its intended purpose while these Terms are in effect. You and your school retain ownership of the data you submit, and you grant us the rights needed to host and process that data to provide the Service.

9. Third-party services and providers

Providers in the Velago network are independent professionals, not employees or agents of MHISA. We do not guarantee the availability, quality, or outcome of any care. The Service may also rely on or link to third-party services, such as e-signature and email providers, which are governed by their own terms.

10. SMS terms

These SMS terms apply to Velago referral text updates, a text-message program operated by the Mental Health Initiative for South Asians (MHISA) under the Velago name.

• What you'll receive. Texts about a student's referral, such as a confirmation when you sign up, reminders that care provider options are waiting, and updates on your choice. We never send marketing texts, and texts never include clinical or health details.
• How you sign up. On your secure Velago guardian page, by entering your mobile number and checking the box agreeing to receive texts. Signing up is optional and is not a condition of choosing a provider. See how signing up works.
• Message frequency varies.
• Message and data rates may apply. Check your mobile plan for details.
• To stop texts, reply STOP to any message. You'll get one text confirming you've been unsubscribed, and no more after that. To sign up again, reply START.
• For help, reply HELP to any message or email hello@velago.io.
• Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.
• How we handle your mobile number is described in our Privacy Policy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

11. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any match or referral will result in care.

12. Limitation of liability

To the fullest extent permitted by law, MHISA will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the greater of the amounts you paid us in the twelve months before the claim or one hundred U.S. dollars ($100).

13. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless MHISA from claims arising out of your misuse of the Service, your violation of these Terms, or, for providers, the clinical services you deliver.

14. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or if needed to protect students, users, or the Service. Sections that by their nature should survive termination, including intellectual property, disclaimers, and limitation of liability, will survive.

15. Governing law

These Terms are governed by the laws of the State of Connecticut, without regard to its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Connecticut, unless your school's agreement with us provides otherwise.

16. Changes to these terms

We may update these Terms from time to time. If we make material changes, we will notify users through the Service or by email and update the effective date above. Continued use of the Service after changes take effect means you accept the revised Terms.

17. Contact us

Questions about these Terms? Email us at hello@velago.io.